Monitor
Post-call analysis
After every call, HeyMello automatically analyzes the conversation — summarizing what happened, judging how it went, and extracting the details you care about. This turns raw calls into structured data you can act on and measure.
What you get automatically
For each call, HeyMello generates:
- Summary — a short recap of the conversation.
- Sentiment — how the caller seemed (e.g. positive, neutral, negative).
- Outcome — how the call ended, classified into your own categories.
- Success flag — whether the call counts as a success (based on the outcomes you define).
- Extracted fields — specific data points you ask the agent to capture (e.g. the reason for calling, product of interest, or a booking reference).
Configuring analysis per agent
Each agent has its own post-call analysis settings:
| Setting | What it does |
|---|---|
| Analysis instructions | Tell the AI what to look for and extract after each call. |
| Outcome categories | Define the possible outcomes a call can be sorted into (e.g. Booked, Not interested, Callback requested). |
| Success outcomes | Choose which outcomes count as “successful” — this drives your success-rate metrics. |
| Notification emails | Email addresses that receive a summary after each completed call. |
Example
For a lead-qualification agent you might configure:
Analysis instructions:
Extract the caller's budget, timeline, and product of interest.
Note any objections raised.
Outcome categories:
Qualified, Not qualified, Callback requested, Wrong number
Success outcomes:
Qualified
Now every call is automatically tagged, the right data is pulled out, and your success rate reflects qualified leads.
Why it matters
- Measure what works. Success outcomes power your analytics.
- Skip the manual note-taking. The agent records outcomes for you.
- Spot trends. Extracted fields reveal what customers actually ask for.
- Follow up faster. Email summaries reach your team the moment a call ends.
Next: Analytics →