Monitor
Call logs
Every call your agents make or take can be transcribed, analysed, and saved. Call logs are where you review exactly what happened on each conversation.
What’s saved for every call
| Detail | Description |
|---|---|
| Agent | Which agent handled the call. |
| Direction | Inbound (customer called you) or outbound (agent called them). |
| From / to | The phone numbers involved. |
| Time & duration | When the call started/ended and how long it lasted. |
| Status | Whether the call completed, failed, etc. |
| Recording | The call audio, available to play or download. |
| Transcript | The full conversation, turn by turn, with timestamps. |
| Analysis | An automatic summary and insights — see Post-call analysis. |
Reviewing calls
In the dashboard you can:
- Browse call history for your whole organization.
- Filter by phone number or search for a specific call.
- Open a call to read the transcript, play the recording, and see the summary.
Recordings & transcripts
- Recordings are stored securely and available to play or download from each call’s detail view.
- Transcripts capture the full conversation between the caller and the agent, with speaker turns and timing.
Both are handled with privacy in mind — see Regions & compliance for how long they’re retained and how your data is protected.
Getting call data into your systems
- Automatically after each call, an email summary can be sent to addresses you configure (see Post-call analysis).
- Programmatically, developers can pull call details, transcripts, and recordings via the API.
- In bulk, campaign results can be exported.
See Integrations for the full picture.
Next: Post-call analysis →