New feature
Outbound calls · Now in beta
Sales & call centres

Outbound.
Automated.
At scale.

Hey Mello now calls your leads, qualifies prospects, books demos, and chases follow-ups — automatically. Launch a campaign of 10,000 calls before lunch, with zero staff.

10k+
calls per campaign
3×
more connects vs. human SDR
£0.03
per outbound minute
24/7
dialling window
Sarah Chen — TechCorp Ltd
Live
“...that’s exactly what we need for our team of 40 reps. Can you tell me more about the pricing?”
📞 02:14🎯 Qualified📅 Demo interest
Marcus Webb — Apex Sales
⏳ Queued #2
Lead score: 87 · Last contact: 14 days ago · Priority: High
📋 Q2 Budget holder🏢 250 employees
Priya Sharma — NovaTech
✓ Booked
Demo booked for Thu 17 Apr, 2pm. CRM updated automatically.
⏱ 3m 42s📅 Demo: Thu 17 Apr
Campaign: Q2 Outreach
1,247 / 5,000
📊 24.8% connect🎯 8.3% conversion💰 £412 saved
Built for
SaaS Sales Teams
Call Centres
Insurance Brokers
Debt Collection
Lead Gen Agencies
Recruitment Firms
Real Estate
Mortgage Brokers
Energy Switching
Outbound use cases

One platform.
Every outbound motion.

From cold outreach to warm follow-ups, Mello’s outbound agents handle the full sales dial cycle — so your human reps only pick up the qualified conversations.

🎯
Lead Qualification
Call every new lead within 60 seconds of sign-up. Ask qualifying questions, score intent, and route hot prospects straight to your team’s calendar.
SaaSAgenciesInsurance
📅
Demo & Appointment Booking
Outbound agents pitch your product, handle objections, and book calendar slots in real time — syncing directly with HubSpot, Salesforce, or Google Calendar.
SaaSReal EstateFinance
🔁
Follow-up & Re-engagement
Automatically chase cold leads, lapsed trials, and no-shows. Personalise each call with CRM data — company name, previous touchpoints, last product used.
SaaSE-commerceGyms
💰
Debt Collection & Payment Chase
Compliant, empathetic outbound calls that remind customers of outstanding balances, arrange payment plans, and escalate only when needed — OFCOM compliant.
FinanceUtilitiesTelecoms
📋
Surveys & NPS Collection
Run post-purchase or post-service satisfaction surveys at scale. Capture voice responses, transcribe answers, and push results to your analytics stack automatically.
RetailHealthcareHospitality
🏠
Property & Mortgage Outreach
Call thousands of property enquiries, pre-qualify buyers and renters, and schedule viewings — while your agents focus on closing, not dialling.
Real EstateMortgageLettings
Platform features

Everything you need to run outbound at scale.

01 · Core
Batch Dialler & Campaign Engine
Upload a contact list, set your calling window, and launch. Mello dials thousands of numbers concurrently, handles voicemails intelligently, and never marks as spam.
  • ✓ Upload CSV / sync from CRM with one click
  • ✓ Unlimited concurrent outbound calls
  • ✓ Smart voicemail detection & drop
  • ✓ Do-not-call list & OFCOM compliance built-in
  • ✓ Time-zone aware dialling — calls only in local business hours
  • ✓ Retry logic: 3 attempts, configurable gap
Campaign: Q2 SaaS Outreach
Running
1
5,000 contacts loaded from HubSpot · Last sync 4m ago
2
Calling Mon–Fri, 9am–6pm in contact’s local timezone
3
1,247 called · 309 connected · 103 qualified · 41 booked
4
Hot leads routed to Slack #sales-qualified instantly
02 · Intelligence
AI Script Builder & Objection Handling
Write your pitch once. Mello adapts it in real time based on what the prospect says — handling objections, pivoting topics, and staying on-brand.
  • ✓ No-code script editor with branching logic
  • ✓ Dynamic personalisation from CRM fields
  • ✓ Pre-built objection libraries per vertical
  • ✓ A/B test different scripts per campaign
03 · Handoff
Hot Transfer to Human Reps
When a prospect is ready to buy, Mello transfers the live call to your best rep — with a real-time briefing card so they pick up mid-conversation without a beat.
  • ✓ Sub-second warm transfer
  • ✓ Real-time briefing card pushed to rep
  • ✓ Round-robin or skills-based routing
  • ✓ Overflow to voicemail if no rep available
Transferring toJames T. · Senior AE
Prospect intentDemo → Close
Key objectionPrice sensitivity
Transfer time0.4s
04 · Integrations
Automatic CRM Updates & Enrichment
Every call outcome is logged, transcribed, summarised by AI, and pushed to your CRM — automatically. No manual notes, no missed follow-ups.
  • ✓ Full call transcript + AI summary
  • ✓ Outcome tagging: booked / callback / DNC
  • ✓ Sentiment score per call
  • ✓ Native Salesforce, HubSpot, Pipedrive sync
How it works

Launch your first campaign
in under 30 minutes.

1
Upload contacts
CSV upload or connect your CRM. Mello imports all fields for personalisation.
2
Build your script
Use our AI script builder or paste your own. Add objection handling branches.
3
Set schedule
Choose calling hours, time zones, retry logic, and compliance rules.
4
Launch & monitor
One click to go live. Watch live call cards and real-time analytics as Mello dials.
5
Review & optimise
Full transcripts, AI summaries, conversion funnels. Iterate scripts between campaigns.
Outbound pricing

Add outbound to any plan.

Outbound calling is available as an add-on to existing Starter, Growth, and Enterprise plans. Pay per minute — same transparent pricing.

Outbound Starter
Launch
£49/mo add-on
For teams starting outbound. Includes 1,000 outbound minutes and all core campaign tools.
  • ✓ 1,000 outbound mins/mo included
  • ✓ 3 concurrent campaigns
  • ✓ CSV contact upload
  • ✓ Basic call analytics
  • ✓ Voicemail drop
  • ✓ OFCOM compliant
Outbound Pro
Scale Popular
£149/mo add-on
For active sales teams and call centres. Unlimited campaigns, CRM sync, and hot transfer.
  • ✓ 5,000 outbound mins/mo included
  • ✓ Unlimited concurrent campaigns
  • ✓ CRM sync (HubSpot, Salesforce)
  • ✓ Hot transfer to human reps
  • ✓ AI call summaries & sentiment
  • ✓ A/B script testing
  • ✓ Full analytics dashboard
Enterprise outbound?
Custom volumes, dedicated telephony infrastructure, on-prem option, and guaranteed OFCOM compliance support.