Account
Billing & credits
HeyMello uses a simple prepaid credit model. You buy credits, and they’re used automatically as your agents make and take calls.
1 credit = 1 minute of call time.
Buying credits
- Top up any time by choosing an amount and currency.
- Pay securely via Stripe or Razorpay — the right payment method is selected automatically based on your billing country (e.g. Razorpay for India, Stripe for the UK and other countries).
- A minimum top-up applies per currency.
- Pre-set credit bundles are available per country to make topping up quick.
What credits are used for
- Call time — outbound and inbound calls consume credits by the minute.
- Phone numbers — numbers carry a monthly subscription.
Keeping track
In Billing, you can:
| View | What it shows |
|---|---|
| Balance | Your current credit balance and its value in your local currency. |
| Pricing | Supported currencies and the price per credit. |
| Plans | Credit bundles available for your country. |
| Transactions | A full ledger of every credit added or used — top-ups, call charges, and adjustments. |
| Usage summary | Credits used, grouped by feature, over a date range. |
| Invoices | Invoices for your top-ups, with tax details, downloadable as PDF. |
Low-balance protection
- When your balance runs low, HeyMello emails your organization’s contact so you can top up.
- If you run out of credits, calls are paused until you add more — so you’re never billed by surprise.
Billing settings
Set your organization’s billing country and VAT/GST number in billing settings. These determine your currency, payment gateway, and how tax appears on your invoices.
Tips
- Keep a buffer. Top up before big campaigns so calls aren’t interrupted.
- Watch usage. Use the usage summary to understand where credits go.
- Set the right country early. It drives currency, payment method, and tax on every invoice.
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