Getting Started

Introduction

HeyMello is a platform for building AI voice agents — software “employees” that hold natural, real-time phone conversations with your customers. They sound human, understand context, speak multiple languages, and can take actions like booking an appointment or updating your CRM while they’re on the call.

You describe what the agent should do in plain language, give it a voice, connect a phone number, and it’s ready to make and answer calls.

What you can build

Lead qualification — call new leads instantly, ask qualifying questions, and route hot leads to your team.
Appointment booking & reminders — let customers book, reschedule, and confirm appointments over the phone.
Customer support — answer FAQs, check order status, and hand off to a human when needed.
Outbound campaigns — call thousands of contacts for surveys, follow-ups, renewals, or notifications.
Inbound receptionist — never miss a call; your agent answers 24/7 and captures every enquiry.

Why HeyMello


🗣️ Natural conversations	Real-time, low-latency speech that handles interruptions and back-and-forth like a person.
🌍 Built for everywhere across the globe	Phone numbers in the UK, India, and many other countries, 30+ languages, and region-aware compliance.
⚡ No-code to full-code	Launch an agent from the dashboard in minutes, or build deep integrations with the REST API.
🔌 Connected to your tools	Give agents tools to book appointments, look up records, and trigger workflows mid-call.
📞 Bring calls in and out	Inbound answering, outbound dialing, and large-scale campaigns from one platform.
📊 Full visibility	Transcripts, post-call summaries, and analytics for every conversation — with recordings available whenever you need them.

How it fits together (at a glance)

  Your customer ──📞── Phone number ──▶ HeyMello Agent
                                          │
                    ┌─────────────────────┼─────────────────────┐
                    ▼                     ▼                     ▼
              Understands            Speaks back            Takes action
             what's said          in a natural voice     (book, look up, route)
                    │                     │                     │
                    └─────────────────────┼─────────────────────┘
                                          ▼
                       Transcript · Summary · Analytics · Recording

Every call can be analysed and summarised after it ends, and rolled up into analytics so you can measure and improve.

For a deeper explanation of the building blocks, see How HeyMello works.

Ready to try it?

Head to the Quickstart to launch your first agent in about five minutes.