FAQ
Common questions about HeyMello. Can’t find your answer? Contact your account team or support.
Getting started
Do I need to know how to code? No. You can build, test, and launch agents entirely from the dashboard. Developers can use the API for deeper integrations, but it’s optional.
How long does it take to launch an agent? About five minutes for a basic agent — see the Quickstart. Add knowledge, tools, and a phone number as you go.
Agents & calls
Can one agent handle both inbound and outbound calls? Yes — set the agent’s call direction to both.
What languages are supported? 30+ languages and locales, including English (UK, India, US, Australia), Hindi, Spanish, French, German, Arabic, Chinese, Japanese, Korean, and the major Indian languages. English is the default. The current list is shown when you configure an agent. See Voices & languages.
Can the agent transfer a call to a human? Yes. Configure a call transfer with cold or warm hand-off.
Can the agent book appointments? Yes, by connecting your Cal.com calendar.
How does the agent know about my business? Through its instructions and your knowledge base documents.
Phone numbers
Which countries can I get numbers in? The UK (+44) and India (+91) are fully supported, plus many other countries available through Twilio or another telephony provider. See Phone numbers.
Can I keep a number I already use? Talk to your account team about number options for your region.
Do numbers cost extra? Numbers carry a monthly subscription in credits, separate from call time.
Billing
How does pricing work? Prepaid credits — 1 credit = 1 minute of call time. See Billing & credits.
How do I pay? Stripe (UK/GBP) or Razorpay (India/INR), chosen automatically by your billing country.
What happens if I run out of credits? Calls pause until you top up. You’ll get a low-balance email before that happens.
Data & security
Is my data private? Yes. Your data is isolated to your organization and never shared with other customers. See Regions & compliance.
Are calls recorded? Yes — recordings and transcripts are saved to your call logs and stored securely.
How long is data kept? Transcripts and login history are retained for a limited period (around 90 days by default). See Regions & compliance.
How do I secure my account? Enable MFA and use least-privilege roles.
Integrations & API
Can I connect HeyMello to my CRM? Yes — via custom functions (during calls) and the API (to sync data). See Integrations.
Does HeyMello send webhooks? Today, integration is pull-based (fetch data via the API) plus push-during-call (agents call your endpoints). For specific real-time needs, talk to your account team.