"We went from missing 30% of inbound calls to answering every single one. In the first quarter, booking revenue was up £45,000 across our three sites.

"Setup in under a week. The agent handles appointment reminders, rescheduling and prescription queries — things that were consuming three members of staff every day.

"The multilingual support was the deciding factor. Our members speak Spanish, French, Polish and more. Mello handles every language seamlessly, with no additional setup.